Knowledge Management

Comm 144 (Knowledge Management) deals with the principles, processes, and strategies of identifying, capturing, analysing, storing, and sharing knowledge within an organization. These elements are facilitated by the use of ICT. The course presents a review of social and economic trends that explain the origins of knowledge management as well as the revision and implementation of key measurement models intellectual capital. It also seeks to work (in practice mode) with the technological tools used to concentrate and share knowledge within the company and to put such tools from a strategic perspective, understanding their advantages, limitations and uses. The course requires that students develop a research project on a topic of knowledge management.