This course aims to enable the students to recognize and asses quality management processes in a hospitality and tourism related organization and to evaluate department processes and planning strategies.
Topics include concepts and terminologies of TQM: definition, common element and terminology; vision and reality – bridging the gap; constructive and critical personal reflection; proposed quality, self-assessment and peers assessment; seeking practical feedback for supervisors and continuing improvement, developing a personal management philosophy and personal development plan.
- Teacher: Windell Marie Colobong
- Enrolled students: 50