Operations Management and Total Quality Management

This course aims to provide the student with an analytical approach to the economic problems of planning and deploying human resources, materials, facilities and equipment to generate goods and/or services for the marketplace. Course emphasis will be on the application of the analytical tools to address critical issues related to strengthening the competitive position of the enterprise, such as: product or service design, process engineering, and work systems design, management of technology, and innovation, environment-friendly design, capacity planning, plant location and facilities layout, logistics and supply chain management, total quality management, operations scheduling, and performance management.